Support
We read every message
Need help or found a problem? Email callahantravis29@gmail.com. Tell us what happened and, if you can, the name of your club. We usually reply within two days.
Common questions
How do I join a friend's club?
Ask them for their club's six-letter code (it's on their Club tab, with an Invite button). In UPNXT, choose Join a club and enter the code.
Why haven't we matched on anything?
A match needs everyone in the club to swipe right on the same title, and a club needs at least two members. If matches are rare, the club's founder can widen the deck from the filter button on Discover.
Who can change what's in our deck?
The club's founder chooses the genres, years and featured collections. Any member can add their own picks, which go to the top of everyone's deck.
Where did everyone's scores go?
Scores stay hidden until every member has rated, so nobody is swayed by the others. Any member can wrap a title up early.
How do I report or block someone in chat?
Press and hold a message to report it, or to block the person who sent it. A club's founder can remove a member from the Club tab.
How do I delete my account?
In the app: Settings → Delete account. It happens right away. If you can't get into the app, email us with your display name and club and we'll delete it within 30 days.
I'm not getting notifications
Check that notifications are allowed for UPNXT in iOS Settings, and that your club's chat isn't muted from the chat menu.
More
UPNXT is an independent app. It uses the TMDB API but is not endorsed or certified by TMDB.